In this episode, we talk to Erica Graham, owner, and operator of Paper Planes and Passports, and learn how she got started in the industry and how her business thrives today! She shares a glimpse into how she started Paper Planes and Passports but also how she’s helping agents build their dream travel businesses too.
Recorded: April 7, 2021
Owner & Operator, Paper Planes and Passports
Shanticleer and Erica Graham are the owners and operators of Paper Planes and Passports LLC, a full service travel agency based in Atlanta, GA. This experienced travel duo having visited almost 50 countries and 47 of the 52 United States and its territories established Paper Planes and Passports in 2016 with a goal to inspire and empower people of various economic levels to travel. With three core values, Explore (your destination), Immerse (in the culture) and Embrace (the people) at the heart of Paper Planes and Passports they offer unique perspective, experiences and first hand travel knowledge to their clients.
Both holding degrees in Business Administration and over 12 years of project management the two are well organized and detail oriented. Erica, a certified travel agent, is unparalleled in her passion for travel. She runs the day to day operations, organizes the trips and is the face of the business. Her excellent customer service and communication is driven by pure joy for what she does. Shanticleer supports the business with strategic, finance and marketing plans. His passion for visual imagery, video production and drones lends itself to capturing great footage from their travel which in turn is used for marketing material. It is obvious they have learned to work together well leveraging each other’s strengths.
As an IATAN Accredited Agency, we offer a full range of services from personal travel, destination wedding travel, girls/guys trips, class trips, mentor group trips, passport services, itinerary planning and much more. The couple is most recognized for curating guided group trips several times a year where clients are hosted by the couple and experience a full itinerary of fun, adventure and cultural exploration. These trips typically include accommodations, activities and most meals. Economic empowerment is important to the couple so ensuring their clients have the ability to set up payment plans (including flights) in order to budget or plan effectively is a key service that they offer through various partnerships.